The Fitbit Force - Great idea, but don’t expect any support or a warranty.
I’ve been using the fitbit app for some time on my 5S and it’s very cool - picks up the Motion chip data and provides some cool stats on daily activities.
To try to improve the data I was getting, I invested in a Fitbit Flex, purchased via Amazon - it arrived and hooked it up to the app and worked great. However I read about the Fitbit Force, an updated version with a screen, sleep tracking and silent alarms.
So I returned the Flex and bought a BNIB (Brand New In Box) Force from a US seller.
Couple of weeks later it arrived - and it’s VERY cool with a screen that shows time, calories, alarms and other stats and it’s pretty accurate.
The only problem? The screen isn’t aligned properly - VERY poor quality control.
To be clear, the Fitbit works great - but the screen isn’t right and that’s not acceptable.
So, I contact Fitbit support, I’m asked to send some details including photos, details of where it was bought etc.
I provided the info and then got the following from “Sylvia D” at Fitbit.
Thank you for providing us with your shipping information, as well as with a copy of the purchase receipt of your Fitbit Force and a photo showing the damage.
Unfortunately, because your Fitbit Force was purchased through an unauthorized reseller, it does not fall within our limited warranty. For a list of our authorized retailers please visit http://www.fitbit.com/where-to-buy.
We apologize for any inconvenience and appreciate your understanding.
Sylvia D and the Fitbit Team
In other words, we don’t give a shit about the quality of our products, or offer a warranty and will use any excuse to get out of it - go sort it out yourself.
Fair to say I won’t be buying one of these for my wife, won’t be recommending them and won’t be buying any other Fitbit products in the future.